Returns & Exchange Policy – Khan Jee Center
Overview
Khan Jee Center offers exchange only on selected products. We do not offer refunds. All exchanges must meet strict quality conditions to protect both our customers and inventory.
Exchange Policy (Selected Products Only)
Eligible for Exchange
Selected items, will be mentioned with the products
Selected ready-to-wear pieces (as specified in product listing)
NOT Eligible for Exchange
Ready-to-wear stitched or semi-stitched items – No refund, no exchange
Sale items
Custom or personalized orders
Items marked as final sale
Exchange Conditions (Must Meet ALL)
Your item must be in identical condition to delivery:
✓ Totally unused – No wear, damage, or alterations
✓ Tag intact – All original tags attached
✓ Full package complete – All components, buttons, accessories included
✓ No shrinkage or damage – Fabric appearance unchanged
✓ Same condition as received – Nothing altered, washed, or modified
Exchange Timeline & Process
Exchange Window: 15 days from delivery
Only condition: Selected products (see your product page for eligibility)
To request an exchange:
Before accepting delivery:
Inspect the parcel seal carefully
Do NOT accept if the PostEx/courier seal is broken or damaged
If you suspect damage during transit:
Record a video of unpacking the parcel
Keep this as proof for any exchange claim
Contact us immediately with the video
Once approved:
We will provide return shipping instructions
Send the item back in original packaging to Khan Jee Center
Items sent without prior approval will not be accepted
After inspection:
We will inspect the returned item for condition compliance
If approved, we will ship the replacement item at no charge
If not approved, we will return your original item
Damage & Delivery Issues
If Your Parcel Arrives Damaged
Do not accept the parcel if:
The PostEx/courier seal is broken
The packaging is visibly damaged
You suspect internal damage
If you accept and discover damage inside:
Record a video of the unpacking immediately
Contact us within 24 hours with photos/video
Call 0325-682-0000 for urgent claims
Do not discard packaging or materials
We will work with PostEx to file a damage claim and send a replacement.
Wrong Item Received
Contact us immediately:
Email: noreply@khanjeecenter.com
Call: 0325-682-0000
We will arrange a replacement or return at no cost to you.
Payment & Shipping
Payment Method: Cash on Delivery (COD) only
Carrier: PostEx
Return Shipping: Paid by Khan Jee Center for approved exchanges
Replacement Shipping: Paid by Khan Jee Center for approved exchanges
Non-Returnable Items
The following items cannot be exchanged under any circumstances:
Ready-to-wear stitched/semi-stitched items (final sale)
Custom or personalized orders
Items marked as non-exchangeable in product listing
Sale or discounted items (unless specifically marked as exchangeable)
Customer Protection Guidelines
To protect yourself:
Before receiving your order:
Ensure the parcel seal is intact
Do not sign if seal is broken
Upon receiving your order:
Inspect immediately before opening
Record video if you suspect damage
Check item against packing slip
Before opening:
Photograph the sealed package
Note date and time
Keep packaging intact if planning an exchange
For exchange claims:
Keep all original materials and tags
Store item in original packaging
Contact us within 15 days
Contact & Support
For any questions or exchange requests:
📧 Email: noreply@khanjeecenter.com
📞 Phone/WhatsApp: 0325-682-0000
🕐 Response time: Within 24 hours
Important Notes
All exchanges require prior approval before sending items back
We reserve the right to deny exchanges that do not meet condition requirements
Photos or video evidence of item condition may be requested
Exchange decisions are final once inspection is complete
This policy complies with Pakistani e-commerce standards and PostEx carrier guidelines
Last Updated: September 2026
Policy applies to all orders shipped to Pakistan via PostEx COD