Khan Jee

Shipping policy

Shipping Policy – Khan Jee Center


Overview


Khan Jee Center ships exclusively within Pakistan via PostEx, using Cash on Delivery (COD) as the payment method. All shipments are subject to the terms and conditions outlined below.


Shipping Method & Carrier


Carrier: PostEx (Official Partner)

Payment Method: Cash on Delivery (COD) only

Service Area: Pakistan (all cities and regions)

Tracking: All orders include PostEx tracking number via email and SMS


Shipping Costs


Standard Shipping: Calculated at checkout based on delivery destination and package weight.

Shipping costs are:


Non-refundable (included in COD collection)


Displayed clearly before you complete your order


Split between customer payment and Khan Jee Center expense


Variable by region (metropolitan areas vs. remote locations)

Shipping cost is NOT included in product prices – it is added separately at checkout.


Delivery Timeline


Estimated Delivery: 2–7 business days from order confirmation

Important Notes:


Delivery times are estimates only and are not guaranteed


Delays may occur due to:


PostEx network capacity


Weather conditions


Remote/difficult-to-access delivery locations


Public holidays or unforeseen events


Courier company operational issues

Khan Jee Center is not liable for shipping delays. Once your order is handed over to PostEx, responsibility for delivery rests with the carrier.


Order Processing


Processing Time: 1–2 business days after order confirmation

After you place your order:


We confirm receipt and check inventory


We prepare and pack your item(s)


We hand the parcel to PostEx with a tracking number


PostEx notifies you of pickup via SMS/email

You will receive:


Order confirmation email


Tracking number (SMS + email)


Delivery status updates from PostEx


Pre-delivery notification (usually 24 hours before)


Parcel Inspection & Receipt


Before You Accept the Parcel


Check the following:


PostEx seal is intact and unbroken


Parcel exterior shows no visible damage


Packaging is dry and secure

If the seal is broken or damaged:


Do NOT accept the parcel


Inform the courier immediately


Contact us at 0325-682-0000 with photos/video


We will work with PostEx to send a replacement at no cost

Upon Receipt (Before Opening)



Photograph the sealed parcel with date and time visible


Do not open immediately if you suspect damage


Record a video of the unboxing if you have any concerns about the condition


Keep all packaging materials and documentation

Opening Your Parcel


Once you open the parcel:


Inspect all items immediately


Check condition against the product description


Verify all components are included (tags, accessories, packaging)


Keep the video/photos as proof if needed for an exchange claim


Damage During Shipping


If Your Item Arrives Damaged


Report within 24 hours:


Do not discard packaging or materials


Document the damage with clear photos/video


Contact us immediately:


WhatsApp/Call: 0325-682-0000


Reference your order number and tracking number


We will:


Review your documentation


File a damage claim with PostEx


Send a replacement item at no cost


Arrange return of the damaged item (free return shipping)

Note: Failure to report damage within 24 hours may delay your claim. Keep all proof (photos, videos, packaging) for at least 30 days.


Customs & Import Duties (For International Orders)


Currently: Khan Jee Center ships within Pakistan only.

If shipping internationally in the future:


Customers are responsible for all customs duties and import taxes


These fees are not included in the shipping cost quoted at checkout


Your country's customs office will assess and collect these fees upon delivery


We are not liable for delays caused by customs clearance


Lost or Missing Parcels


If Your Parcel Goes Missing


Report within 48 hours of the estimated delivery date:


Check with PostEx first:


Use your tracking number


Contact PostEx customer service directly


Confirm the parcel is actually missing (not delayed)


Then contact us:


Call: 0325-682-0000


Provide order number, tracking number, and PostEx tracking confirmation


We will:


File an official lost-parcel claim with PostEx


Send a replacement item once the claim is approved


Refund shipping costs if we determine it is PostEx's liability

Timeline: Lost parcel claims typically take 7–14 days for PostEx to investigate.


Risk of Loss


Once PostEx takes possession of your parcel, risk of loss and liability transfers to you. This means:


Khan Jee Center is no longer responsible for the parcel during transit


PostEx holds full liability for damage, loss, or theft during delivery


Your recourse for lost/damaged items is through our exchange/replacement process (see above)


Reshipping & Multiple Deliveries


Reshipping Due to Delivery Failure


If PostEx is unable to deliver (address incorrect, customer not available, etc.):


PostEx will attempt redelivery for up to 3 days


After 3 failed attempts, the parcel is returned to Khan Jee Center


We will contact you to clarify the address


Reshipping costs may apply (determined on a case-by-case basis)

Split Shipments


If your order contains multiple items:


Items may ship separately depending on availability


You will receive separate tracking numbers for each shipment


Tracking will be provided via email and SMS


Recipient Address Requirements


Valid Address Format


To ensure successful delivery, your address must include:


Full name of recipient


House/building number and street name


City/town name


Postal code (if available)


Landmark (optional but helpful)


Mobile number (for delivery coordination)

Incorrect or Missing Address


If your address is incomplete or incorrect:


PostEx may not be able to locate your home


Delivery will fail and the parcel will be returned


You will incur reshipping costs

Verify your address carefully before checkout. Once an order is placed, address changes may not be possible.


Delivery Refusal & Returns


If You Refuse Delivery


If you refuse to accept the parcel upon delivery:


PostEx will return it to Khan Jee Center


You will still be charged for shipping (non-refundable)


The item may be restocked or resold


No refund will be issued unless the item was defective or incorrect

Note: Refusing delivery does not automatically trigger an exchange or refund. See our Returns & Exchange Policy for eligible return/exchange scenarios.


Parcel Hold & Delayed Delivery


Requesting a Hold


If you know you will not be available for delivery:


Contact PostEx directly using your tracking number


Request a "hold" or "delivery delay"


PostEx can hold the parcel for up to 5 days


You must collect it yourself or reschedule delivery

We cannot guarantee successful holds. PostEx manages delivery schedules independently.

Extended Hold (Beyond 5 Days)


If your parcel is held for more than 5 days:


PostEx may return it to Khan Jee Center


Storage fees may apply


Contact us to arrange redelivery or collection


Special Handling & Fragile Items


Khan Jee Center products (fabric, unstitched garments, ready-to-wear) are generally not fragile. However:


All items are packed with care to protect against creasing and damage


We use appropriate packaging materials for each product type


Special handling requests should be noted at checkout or in the order notes

We are not responsible for:


Wrinkles or creases in fabric due to transit compression


Color variation visible after unboxing (due to lighting during photography vs. real-world conditions)


Minor cosmetic imperfections that were present in the original item


Environmental & Sustainability


PostEx is Pakistan's leading logistics provider and operates under environmental compliance standards. Khan Jee Center commits to:


Using minimal, recyclable packaging materials


Consolidating shipments where possible to reduce carbon footprint


Supporting PostEx's return-parcel recycling program


Contact & Support


For shipping questions or issues:

📞 WhatsApp/Call: 0325-682-0000

🕐 Response time: Within 24 hours

📍 Business Address: Khan Jee Center, Civil Quarters Road, Sheikhupura , Punjab, Pakistan

For PostEx-specific tracking or carrier issues:

Contact PostEx directly using your tracking number (provided in your confirmation email)


Policy Updates


Khan Jee Center reserves the right to update this Shipping Policy at any time without prior notice. Changes will be posted on this website and will apply to all future orders. Your continued use of the Services constitutes acceptance of updated terms.


Last Updated: September 2026

Effective Date: [To be confirmed]

Policy Applies To: All shipments via PostEx within Pakistan